Privacy Policy

Information you give us: In your use of the Site, you may provide us with various information that personally identifies you. For example, we collect information from you when you make a booking through our reservation system or stay at Xandari Resorts. Information collected during the course of the reservation and during your stay may include:

Your name, email address, home and business address, phone number, nationality, passport or government ID details, and payment card information. Additionally, we collect stay and room preferences made during the course of your reservation, such as your preferred room type, dietary requirements, and specific requests to the Resort.

This information may be provided to us directly when you make a reservation through our website, directly at the Resort, or through mobile communications. In some cases, we may receive this information from a third party, such as when you book through an online travel agency or partner booking portal.

We also collect information from you when you browse the Site, use our mobile applications, or participate in certain services at the Resort, such as wireless internet services. In these instances, information such as your country information, internet protocol ('IP') address, media access control (MAC) address, and device specifications may be automatically collected.

This information is collected for functional purposes as well as to improve your experience when using these services. It may also be used for aggregated trend and statistical analysis, and for displaying relevant messages regarding our properties and experiences.

When you visit this Site, Xandari Resorts may store some information on your computer in the form of a 'cookie' or similar file to help us maintain and improve our services. A 'cookie' is a small amount of data transferred to your browser by a Web server recording such items as Internet addresses, passwords, and user preferences.

With most Internet browsers, you can erase 'cookies' from your computer hard drive, block all 'cookies,' or receive a warning before a 'cookie' is stored. Please refer to your browser instructions to learn more about managing these functions.

We use the information collected from you primarily to fulfill your resort reservation. Prior to your stay, this includes sending confirmation details, pre-stay arrival communications, and property guidelines. Following your stay, we may send post-stay communications and feedback surveys to evaluate your experience.

In instances where we have your consent or where permitted under applicable law, we may send marketing communications for products, special offers, and curated experiences that we believe will be relevant to you. Additionally, we use aggregated data for market research, evaluating our services, and planning future resort initiatives.

We share your information with the specific Xandari property you are staying at to fulfill your reservation. We may also share information with trusted third-party service providers who assist with payment processing, market research, and data analytics under strict confidentiality obligations.

We do not share your stay information with any other third parties unless we have your explicit consent or under special circumstances—such as when required by law, court order, or to protect the safety of resort guests, staff, the public, or Resort property.

As Xandari operates luxury eco-resorts across Costa Rica and India, the information you provide during a reservation or inquiry may be transferred to our affiliated entities and resort offices around the world for the purpose of carrying out or facilitating these services.

We may receive information about your location during the course of providing services through our website or mobile applications. Location preferences can always be set or modified directly at your device level or through your relevant browser settings.

We may use social media features on our digital platforms. Certain information may be shared or provided to us through your use of these features. Information posted on social media platforms is governed by the respective privacy policies of those third parties.

We are committed to protecting the confidentiality and security of the information you provide to us. Technical, physical, and organizational security measures are put in place to guard against unauthorized access, disclosure, damage, or loss of your information.

While no data transmission over the Internet can be guaranteed to be 100% secure, we take all reasonable precautions and industry-standard safeguards to protect your personal details.

We want to ensure you have the tools needed to manage the information you provide to us. In the event any information you provided is inaccurate or requires updating or deletion, your information can be updated by contacting a customer service representative at Xandari Resorts.

Our website may contain links to third-party websites. We make no representations or warranties regarding third-party sites and encourage you to review their privacy policies as their practices may differ from ours.

Our website is not intended for children under the age of 18, and we do not knowingly solicit or collect personal information from minors.